To help you better understand the services and products we offer, we’ve compiled some frequently asked questions and their answers. If you have further questions, please feel free to contact our customer service team.
- How do I place an order?
You can browse products on our website, add them to your cart, and then proceed through the checkout process to complete your order by filling in your shipping and payment information. - Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. If your order has not yet been processed, we will do our best to accommodate your request. However, if your order has already shipped, you will need to follow our return procedures. - How is shipping calculated?
Shipping costs are based on the order total and the shipping address. The specific cost will be displayed on the checkout page. - Where do you ship?
We offer shipping within the United States. Please review the shipping options available during checkout. - How do I track my order?
Once your order has shipped, we will email you a tracking link. You can use this link to track your order status in real time. - What should I do if I receive a damaged item?
If you receive a damaged item, please contact our customer service team within 48 hours of receipt. We will provide you with a replacement or refund. - What payment methods do you accept?
We accept a variety of payment methods, including major credit cards such as Visa, MasterCard, American Express, and Discover. Available payment options will be displayed on the checkout page. - What is your return and exchange policy?
Customers have 7 days from receipt to return an item. Items must be unused and in their original packaging. Please review our complete return and exchange policy for details. - How do I return an item?
To return an item, please contact customer service with your order number and the reason for the return. We will provide a return address and instructions upon receipt. - How can I contact us?
If you have any additional questions, please feel free to contact us at:
Email: customersupport@annedove.com
Address: 1377 N Culpepper Ave, Tucson, AZ 85745
Thank you for visiting Anne Dove LLC! We look forward to providing you with a great shopping experience.